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This section describes upgrading the

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application in a standalone or HA configuration using the EMA. Beginning with 5.0 release, the Platform Manager is integrated into the EMA and hereafter referred to as EMA Platform Mode. Thus, post 5.0 SBC application upgrades are performed using the EMA.

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Procedure

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 This procedure is service impacting.

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  1. Download the SBC application package from the SalesForce Salesforce customer portal to your local folder on a PC or remote server. To know more on how to download files, refer to Downloading the Software from Salesforce.
  2. Validate the SBC md5 checksum using the checksum calculator. See Validating MD5Sum with 'Checksums Calculator' for guidance.
  3. Launch EMA.

  4. Navigate to Monitoring > Dashboard > System and Software Info to verify the software and HA peer status for both active and standby servers.

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    1System and Software Info Screen for Active Server

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    1System and Software Info Screen for Standby Server

  5. Navigate to Administration > System Administration > File Upload to upload the SBC application package to active and standby SBC servers.

    1. Click File Upload tab.

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      1File Upload Screen

    2. Click Add Files to Queue.

    3. Browse the SBC application package files in the File Upload screen and click Open 

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      1Selecting SBC application package

        

    4. The files are listed in Upload Queue section. Click Upload All Files. The file upload starts.

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      1Uploading SBC package

       
       

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      1Files on SBC

       

       

    5. Repeat step a through e for standby SBC server.
  6. Stop the application on active server using Administration > System Administration > Platform Management > Stop SBC Application.

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    1Stopping SBC Application in Active Server

  7. The stop application is a service affecting operation. Click OK to continue the stop operation.

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    1Confirming Stop SBC Application

  8. The application is stopped on the active server.

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    1Application Stopped on Active Server

  9. Launch the Platform Manager on the standby server.

    Note

    After stopping the application on the active server (WFDSBC01a), the automatic switchover happens and standby server (WFDSBC01b) becomes active.

  10. Stop the application on standby server using Administration > System Administration > Platform Management > Stop SBC Application. 
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    1Stopping SBC Application on Standby Server

  11. The stop application is a service affecting operation. Click OK to continue the stop operation.

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    1Confirming Stop Application

  12. The application is stopped on the standby server.

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    1Application Stopped on Standby Server

  13. From the EMA of initial active server (WFDSBC01a), click Administration > System Administration > Software Install/Upgrade tab.

  14. Select the SBC Package Name to upgrade, and click Upgrade Software.

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    1Selecting SBC Package

     

  15. The signature file of the SBC package verifies the integrity of the package contents before proceeding with the SBC installation.

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    1Verifiying Package Integrity

     

  16. Select Offline Upgrade from the upgrade type and click Start Upgrade.

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    1Selecting Offline Upgrade

     

  17. The upgrade process starts on the active server (WFDSBC01a) and displays the upgrade status on Upgrade Log section. 

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    1Copying Package to Staging

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    1Extracting Package Contents

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    1Performing Pre-install Checks

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    1Performing Pre-Install Checks

    Note

    You may lose connectivity to browser session as the server goes for reboot.

    Note

    This process takes approximately 45 minutes to complete on a single server.

  18. Log on to the EMA using the default credentials.

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    1Logging On to EMA Platform

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    1Logging On to EMA Platform

  19. Verify the SBC installation status on the Administration > System Administration > Software Install/Upgrade screen.

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    1Continuing the SBC Upgrade


    Wait until the SBC upgrade is complete.

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    1Completing SBC Upgrade



  20. Verify the SBC application status on the Administration > System Administration > Platform Management screen.

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    1Verifying Active SBC Status

    Note

    Once all the SBC process starts running, continue upgrading the standby SBC server.

  21. Follow the step 13 through step 19 to perform upgrade on the standby server (WFDSBC01b).

  22. Verify the SBC application status on the Administration > System Administration > Platform Management screen.

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    1Verifying Standby SBC Status

  23. Verify the Firmware, ConnexIP OS and SBC application in Monitoring > Dashboard > System and Software Info.

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    1System and Software Information for Active Server

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    1System and Software Information for Standby Server

  24. Verify the system sync status is in Sync Completed state in All > System > Sync Status.

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    1System Sync Status

     

    Info

    End of Procedure