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How The Counters Work

Branch/Client Counters

On a branch/client SBC, when a SIP call is terminated the SBC sends a NOTIFY and the QoE data to the server and the server normally responds with a 202 ACCEPTED message.  If a 202 is received, the Successful QoE Reports counter is incremented.  If the the server does not respond or it responds with a 404, 500, or other error, or there is no response, the Failed QoE Reports Sent counter is incremented.

The branch or client side counters can be found in the associated SIP Signaling Group.

To view the branch/client counters:

1. In the WebUI, click the Settings tab.

2. In the left navigation pane, go to Signaling Groups ><SIPSG associated with the Lync Mediation Server>.

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   Caption 0 Figure 1 Signaling Group Table

3. Click the Counters link next to the signaling group used to communicate with the Lync Mediation Server.

4. Scroll to the bottom of the counters window.

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   Caption 0 Figure 1 QOE Counters

Headquarters/Server Counters

Similar to the Client side, the Headquarters/Server also records successful transfers of QoE records.  In the case of the HQ/Server side the transfers are between the SBC and the SBA.  The transfers consists of data about SIP calls made on the HQ SBC as well as those records successfully transmitted from a branch/client SBC.

To views the QoE counters on the HQ/Server SBC:

1. In the WebUI, click the Tasks tab.
2. In the left navigation pane go to, Application Solution Module > Operational Status.
3. Scroll down to the bottom of the page.