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Only SIP message flows will be provided if the SIP Voice Quality Reporting (Nectar UCD) feature is activated. The voice metrics will be collected only in the DSP mode. |
Real Time Status View (Monitor tab)
A small number of SIP channels from the same SIP Signaling Group may show Out of Service in the Real Time Monitor view of the SBC Edge. The channel status under the Settings tab shows them as OOS. The channels are actually in service. The issue is a display problem and does not affect calls.
The Monitor tab does not reload upon refreshing the browser or returning to the Monitor tab. This is only seen with Firefox 3.6.14 version, where Java applets load only once and do not reload in the same session when you return to the page. Details regarding this issue can be found in this Mozilla forum Q&A post. This problem has been fixed in Firefox version 3.6.15 and Sonus recommends upgrading from version 3.6.14. Internet Explorer (IE) and other supported versions of Firefox do not exhibit this issue.
Application Solution Module
When the Microsoft Windows is used on the ASM, the computer name cannot exceed the NetBIOS limit of 15 characters when it is set via the WebUI.
Music on Hold
The SBC Edge requires a reboot to switch from live music to file music on hold.
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SNMPSNMP
In rare cases, the sym-snmp process restarts with a probable loss of SNMP traps sent during this interval of process restart during high volume periods of SNMP traps being sent from the SBC 1000/2000 to the management stations. This behavior is exhibited when the SBC 100/2000 is not licensed for Transcoding and is experiencing high call volumes (2-3 calls/sec). The node generates an alarm trap for failure to acquire a Transcoding license for attempted call.
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