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1. If the call is not presenting a calling number:
   • When using a SIP Trunk, you may have to Disable the "Send Assert Header" if your Sip Trunk provider does not support multiple PAI.
     
     
2. If the call is having bad audio quality:
   • Use the Call Quality Dashboard to ensure the firewall is properly configured.

3. If the Forward/Transfer or Conference are failing to escalate from Online call to CCE call, you should verify that :

   1. Verify the Mediation server have been added to the teantusing the command:

      Code Block
      Get-CsOnlineUser -Filter "HostingProvider -like '*.<YourDomain.com>'" | Get-CsHybridMediationServer

   2. If the Mediation Server is missing, follow "Configure Online Hybrid Mediation Server settings" on https://technet.microsoft.com/en-us/library/mt740651.aspx.
   3. Ensure the SBC and CCE are perfectly in sync with the Internet time.

Confirm Auto-Update

1. Check https://blogs.technet.microsoft.com/sfbhybridvoice/2017/04/07/troubleshooting-cloud-connector-edition-1-4-2-updates-and-new-deployments/

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