To ensure the Sonus SBC 1000/2000 can communicate with the ASM, you must always upgrade the SBC Communication Servicebeforeupgrading the Sonus SBC 1000/2000 software.
Warning
The ASM may become unavailable if you upgrade the Sonus SBC 1000/2000 firmware before upgrading the ASMSBC Communication Service.
Follow these steps to upgrade the SBC Communication Service:
From the Sonus Ribbon SBC Edge Download Center, download the SBC Communication Service update — file name uxcommsvc-release-A.B.C.zip, where A.B.C refers to the version you are upgrading to.
Open the .zip file and unpack it to a temporary folder. This will produce a Setup.msi file.
Apply this SBC Communication Service update by following the instructions outlined in Installing an ASM Package.