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1. Download the SBC application package from the Salesforce customer portal to your local folder on a PC or remote server. To know more on how to download files, refer to Downloading the Software from Salesforce.
2. Validate the SBC md5 checksum using the checksum calculator. See Validating MD5Sum with 'Checksums Calculator' for guidance.

3. Launch EMA.

4. Navigate to Monitoring > Dashboard > System and Software Info to verify the software and HA peer status for both active and standby servers.

   Caption
   0 Figure 1 System and Software Info Screen for Active Server

   Caption
   0 Figure 1 System and Software Info Screen for Standby Server

5. Navigate to Administration > System Administration > File Upload to upload the SBC application package to active and standby SBC servers.
   
   

   1. Click File Upload tab.

      Caption
      0 Figure 1 File Upload Screen

   2. Click Add Files to Queue.

   3. Browse the SBC application package files in the File Upload screen and click Open.  

      Caption
      0 Figure 1 Selecting SBC application package

        

   4. The files are listed in Upload Queue section. Click Upload All Files. The file upload starts.
      

      Caption
      0 Figure 1 Uploading SBC package

       
       

      Caption
      0 Figure 1 Files on SBC

       

   5. Repeat step a through e for standby SBC server.
      

6. Stop the application on active server using Administration > System Administration > Platform Management > Stop SBC Application.

   Caption
   0 Figure 1 Stopping SBC Application in Active Server

7. The stop application is a service affecting operation. Click OK to continue the stop operation.

   Caption
   0 Figure 1 Confirming Stop SBC Application

8. The application is stopped on the active server.

   Caption
   0 Figure 1 Application Stopped on Active Server

9. Launch the Platform Manager on the standby server.

   Note
   After stopping the application on the active server (WFDSBC01a), the automatic switchover happens and standby server (WFDSBC01b) becomes active.

10. Stop the application on standby server using Administration > System Administration > Platform Management > Stop SBC Application.

    Caption
    0 Figure 1 Stopping SBC Application on Standby Server

11. The stop application is a service affecting operation. Click OK to continue the stop operation.

    Caption
    0 Figure 1 Confirming Stop Application

12. The application is stopped on the standby server.

    Caption
    0 Figure 1 Application Stopped on Standby Server

13. From the EMA of initial active server (WFDSBC01a), click Administration > System Administration > Software Install/Upgrade tab.

14. Select the SBC Package Name to upgrade, and click Upgrade Software.

    Caption
    0 Figure 1 Selecting SBC Package

15. The signature file of the SBC package verifies the integrity of the package contents before proceeding with the SBC installation.

    Caption
    0 Figure 1 Verifiying Package Integrity

16. Select Offline Upgrade from the upgrade type and click Start Upgrade.

    Caption
    0 Figure 1 Selecting Offline Upgrade

17. The upgrade process starts on the active server (WFDSBC01a) and displays the upgrade status on Upgrade Log section.

    Caption
    0 Figure 1 Copying Package to Staging

    Caption
    0 Figure 1 Extracting Package Contents

    Caption
    0 Figure 1 Performing Pre-install Checks

    Caption
    0 Figure 1 Performing Pre-Install Checks

    Note
    You may lose connectivity to browser session as the server goes for reboot.

    Note
    This process takes approximately 45 minutes to complete on a single server.

    Warning
    Once the upgrade is successful, clear the browser cache prior to accessing the SBC EMA.

18. Log on to the EMA using the default credentials.

    Caption
    0 Figure 1 Logging On to EMA Platform

    Caption
    0 Figure 1 Logging On to EMA Platform

19. Verify the SBC installation status on the Administration > System Administration > Software Install/Upgrade screen.

    Caption
    0 Figure 1 Continuing the SBC Upgrade

    
    Wait until the SBC upgrade is complete.

    Caption
    0 Figure 1 Completing SBC Upgrade

    
    
    

20. Verify the SBC application status on the Administration > System Administration > Platform Management screen.

    Caption
    0 Figure 1 Verifying Active SBC Status

    Note
    Once all the SBC process starts running, continue upgrading the standby SBC server.

21. Follow the step 13 through step 19 to perform upgrade on the standby server (WFDSBC01b).
    
    

22. Verify the SBC application status on the Administration > System Administration > Platform Management screen.

    Caption
    0 Figure 1 Verifying Standby SBC Status

23. Verify the Firmware, ConnexIP OS and SBC application in Monitoring > Dashboard > System and Software Info.

    Caption
    0 Figure 1 System and Software Information for Active Server

    Caption
    0 Figure 1 System and Software Information for Standby Server

24. Verify the system sync status is in Sync Completed state in All > System > Sync Status.

    Caption
    0 Figure 1 System Sync Status

    Info
    End of Procedure