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Overview

The chassis replacement procedure describes the necessary tasks to replace the chassis. It contains information about the physical swap as well as BMC and BIOS upgrade (if necessary).

Sonus system is a 2U rack-mounted chassis. It can be front or center mounted in standard 19” wide racks, with options for 23” wide racks.

The

• Motherboard
• Optional DSP base card (SPS100)
• Up to two optional DSP expansion cards (SPS100DB)

The 

• Motherboard
• Up to four DSP 25 modules or one DSP 20 module

It is necessary to gather information about the platform before submitting the RMA. It is mandatory to fill this information into the RMA submit form:

• Information about the platform software versions
• Information about the installed hardware including the list of CRUs
• Chassis serial number and the part number

For more information on hardware platform specification, refer to SBC 5400 Hardware Platform Specifications.

Procedures

The following tasks are performed for physical replacement of the failed chassis with the new one:

• Perform a Graceful Shutdown
• Check Physical Access to the Failed Chassis
• Check Cable Labeling
• Unpack the Container
• Attach Wrist Strap
• Power Off the Failed Chassis
• Remove the SSD Hard Drive
• Remove the SFPs
• Remove the Power Supplies
• Remove the DSP Cards from the Failed Chassis
• Remove the Failed Chassis from the Rack
• Install the New License
• Mount the New Chassis to the Rack
• Connect the Chassis to the Grounding
• Install the Power Supplies
• Install the SFPs
• Install the SSD Hard Drive
• Plug the Cables Back
• Connect to Power and Power on the Switch
• Firmware Configuration and Upgrade

Perform a Graceful Shutdown

Perform the following steps to gracefully shut down SBC.

1. Shutdown host power using BMC GUI Power Control.
2. Shutdown BMC power [SSH to BMC console and execute shutdown -h now command].
3. Unplug the various connections including the power from the system.

4. Remove the power supplies and any DSP cards from the chassis.

   Note
   DSP cards can be removed only from SBC 5x10 series chassis.

Check Physical Access to the Failed Chassis

Perform the following checks on all systems:

1. Rack front and back doors are unlocked and can be opened.
2. There is adequate space in front of the rack to pull the chassis out of the rack.
3. The front bezel can be removed.
4. There is adequate space to remove the chassis mounting screws.
5. Space in front of the rack is free of cabling which would obstruct removal of the chassis.

Check Cable Labeling

Check whether all cables connected to the failed chassis are labeled correctly with the corresponding port information for unique identification during the HW swap from the failed chassis to the new, and correct as needed. Label the cables that are not labeled.

• 1x alarm port
• 4x management port
• 4x packet port
• 2x high availability port
• 1x BMC Serial Port
• 1x BMC Field Service Port
• 2x power

Unpack the Container

Carefully remove the contents from the shipping container, and check each item for damage.

Package Contents

• chassis including the FRUs and CRUs
• Accessory Kit contains the following items:
  • ESD wrist strap
  • Chassis ground lug
  • Two AC or two DC power cables (Either of them are shipped based on the customer requirement)
  • Screws and hardware for the rack mount includes - Kit for 19 inch and 23 inch four post rack mount, flat washers, lock washers and nuts
  • Serial port connection cable
  • Alarm port kit connector

Attach Wrist Strap

See Connecting ESD Wrist Strap for help with attaching the ESD wrist strap to prevent damage to the equipment.

Power Off the Failed Chassis

The powering off the failed chassis includes:

• Disconnect from AC Power Source
• Disconnect from DC Power Source
• Disconnect the Chassis from the Grounding

Disconnect from AC Power Source

The following procedure explains how to disconnect from your local AC power source:

1. Turn off your local AC power source.
2. Remove the power cord.

Disconnect from DC Power Source

The following procedure explains how to disconnect from the DC Power:

1. Turn off your local DC power source.
2. Remove the Terminal connections.

Disconnect the Chassis from the Grounding

The following procedure explains how to disconnect the ground from the  using a 7/16 inch wrench:

1. Locate the chassis grounding studs on the back of the chassis.
2. Remove the two hex nuts and four washers.

For detailed information on disconnecting chassis from grounding, refer to the section "Grounding  Chassis" in Connecting Power to SBC 5400 and Powering On.

For graceful shutdown of the system, refer to the section Graceful Shutdown of the System.

To remove the SSD hard drive from , refer to SBC 5400 Solid State Drive.

Remove the SFPs

The SFPs are not the part of the new chassis delivery. Remove them before the chassis replacement and keep them in a secure place. To remove the SFPs from , refer to SBC 5400 SFPs.

Remove the Power Supplies

The power supplies are not a part of the chassis delivery as well. They must be removed and kept in a safe place until the chassis is replaced. To remove the AC and DC power supplies, refer to sections SBC 5000 Series AC Power Supply and SBC 5000 Series DC Power Supply.

Remove the DSP Cards from the Failed Chassis

This is applicable for SBC 5x10 series. For detailed information on removing the DSP cards, refer to the sections SBC 5x10 DSP20 Module and SBC 5x10 DSP25 Module.

Remove the Failed Chassis from the Rack

Removing the failed  chassis contains these steps:

1. Disconnect the Rack Rear Support from the Rack Adapter Brackets by removing two Philips screws on each side of the . 

   Note
   Do not remove screws attaching the Rack Adapter Brackets to the rack until after removing the  chassis from the rack.

   Caption
   0 Figure 1 Disconnecting Rack Adaptor Brackets
   _SBC_5000_Series_Chassis_Replacement_Images > attaching_rack_adapter_brackets.png" src="http://wiki.sonusnet.com/download/attachments/90031736/attaching_rack_adapter_brackets.png?version=3&modificationDate=1432186967000&api=v2" data-image-src="/download/attachments/90031736/attaching_rack_adapter_brackets.png?version=3&modificationDate=1432186967000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="90180327" data-linked-resource-version="3" data-linked-resource-type="attachment" data-linked-resource-default-alias="attaching_rack_adapter_brackets.png" data-base-url="http://wiki.sonusnet.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="90031736" data-linked-resource-container-version="5" data-location="SBC Core 5.0.x Documentation > _SBC_5000_Series_Chassis_Replacement_Images > attaching_rack_adapter_brackets.png" data-image-height="355" data-image-width="576" data-mce-src="http://wiki.sonusnet.com/download/attachments/90031736/attaching_rack_adapter_brackets.png?version=3&modificationDate=1432186967000&api=v2" width="450">

2. Supporting the chassis from the bottom, remove the mounting hardware from the front rack ears. Slide the forward off the Rack Adapter Brackets. Remove the Rack Adapter brackets from the rack by removing the four rack mounting screws, two each side.

   Caption
   0 Figure 1 Mounting brackets
   _SBC_5000_Series_Chassis_Replacement_Images > Mounting_brackets.png" src="http://wiki.sonusnet.com/download/attachments/90031736/Mounting_brackets.png?version=1&modificationDate=1428558488000&api=v2" data-image-src="/download/attachments/90031736/Mounting_brackets.png?version=1&modificationDate=1428558488000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="90180326" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="Mounting_brackets.png" data-base-url="http://wiki.sonusnet.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="90031736" data-linked-resource-container-version="5" data-location="SBC Core 5.0.x Documentation > _SBC_5000_Series_Chassis_Replacement_Images > Mounting_brackets.png" data-image-height="201" data-image-width="590" data-mce-src="http://wiki.sonusnet.com/download/attachments/90031736/Mounting_brackets.png?version=1&modificationDate=1428558488000&api=v2">

Install the New License

The new license bundle must contain the new serial number from the replacement chassis. Call TAC to re-generate the license. The serial number of the new chassis is necessary to generate the license. This number can be found on the sticker behind the front Bezel. TAC generates the license once the RMA is submitted. 

Mount the New Chassis to the Rack

For details on rack mounting procedures, refer to Rack Mounting the SBC 5000 Series Chassis.

 Connect the Chassis to the Grounding

The following procedure explains how to connect the ground to the  using a 7/16 inch wrench:

1. Locate the chassis grounding studs on the back of the chassis.

2. Attach the two hole chassis ground lug PN 300-30016 to the  using two flat washers PN 510-00057, two split lock washers PN 510-00056, and two hex nuts PN 511-00046 as shown in the following figure.

   Caption
   0 Figure 1 Chassis grounding lug location
   _5100_Hardware_Guide_Images > chassis_ground_lug.PNG" src="http://wiki.sonusnet.com/download/attachments/65579225/chassis_ground_lug.PNG?version=1&modificationDate=1370442511000&api=v2" data-image-src="/download/attachments/65579225/chassis_ground_lug.PNG?version=1&modificationDate=1370442511000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="65506882" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="chassis_ground_lug.PNG" data-base-url="http://wiki.sonusnet.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="65579225" data-linked-resource-container-version="1" data-location="SBC 4.2.x Documentation > _5100_Hardware_Guide_Images > chassis_ground_lug.PNG" data-image-height="391" data-image-width="640" data-mce-src="http://wiki.sonusnet.com/download/attachments/65579225/chassis_ground_lug.PNG?version=1&modificationDate=1370442511000&api=v2" width="550">

Install the Power Supplies

Push both power supplies into the chassis until you hear a “click” sound.

For more information on installing the power supplies, refer to the sections SBC 5000 Series AC Power Supply and SBC 5000 Series DC Power Supply.

Install the SFPs

Push all SFPs into the chassis until you hear a “click” sound.

For more information on installing the SFPs, refer to the section SBC 5000 Series SFPs.

Install the SSD Hard Drive

The replacement chassis is shipped with a pre-installed SSD. When the chassis RMA is performed, customer receives the SSD with pre-installed older release. The procedure to install SSD hard drive to the chassis is:

SSD Received with new Chassis:

1. Connect the BMC and Management cables. For detailed information, refer to section Plug the Cables Back. 
2. Configure the BMC address.   
3. Update the BMC Firmware. 

4. Configure the Management port IP addresses. 

5. Update the BIOS Firmware.
   For more information, see section Firmware Configuration and Upgrade.

    

   Note
   The data on your SSD drive can be corrupted if the BMC and BIOS versions do not correspond to the version.

6. Power off the chassis.

 Insert the Original SSD:

1. Power off the chassis.
2. Dismount the SSD drive from the new chassis.
3. Push your SSD hard drive into the chassis.
4. Screw in the screw holding the hard drive.
5. After the  is rack mounted and the drive is inserted, you must attach the front bezel to the  by aligning 4 ball studs located on the bezel assembly to the ball stud sockets located on the  chassis. Apply equal forward pressure to the four corners of the bezel assembly until each of the four corners “click-in”.
6. Connect the power again. For detailed information, refer to the section Connecting to Power and Power on the Switch.

Plug the Cables Back

Plug the required cables to the new chassis. Make sure all the cables are plugged in according to the labeling.

Connect to Power and Power on the Switch

The following procedure explains how to connect to the power and powering on the switch:

• Connect to AC Power and Powering On
• Connect to DC Power and Powering On 
• Install the DSP Cards

Connect to AC Power and Powering On

1. Insert the end of the power cords to the  at the rear of the chassis as shown in this figure.
2. Connect the supplied power cords to the local AC power source. 

3. Turn on your local AC power source.

   Caption
   0 Figure 1 Connecting the AC power supply
   _SBC_5000_Series_Chassis_Replacement_Images > Connecting_the_AC_Power_supply.png" src="http://wiki.sonusnet.com/download/attachments/90031736/Connecting_the_AC_Power_supply.png?version=1&modificationDate=1428564551000&api=v2" data-image-src="/download/attachments/90031736/Connecting_the_AC_Power_supply.png?version=1&modificationDate=1428564551000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="90180350" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="Connecting_the_AC_Power_supply.png" data-base-url="http://wiki.sonusnet.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="90031736" data-linked-resource-container-version="5" data-location="SBC Core 5.0.x Documentation > _SBC_5000_Series_Chassis_Replacement_Images > Connecting_the_AC_Power_supply.png" data-image-height="325" data-image-width="369" data-mce-src="http://wiki.sonusnet.com/download/attachments/90031736/Connecting_the_AC_Power_supply.png?version=1&modificationDate=1428564551000&api=v2" width="350">

Connect to DC Power and Powering On

1.  Remove the clear plastic terminal cover and re-secure the cover once the following connections have been made, as shown in next figure.
   • Connect Chassis ground to the Green cable
   • Connect Return to the Black cable
   • Connect -48V to the Red cable
2. Connect the supplied DC power cables to the local DC power source.

3. Turn on your local DC power source.

   Caption
   0 Figure 1 Connecting the DC power supply
   _SBC_5000_Series_Chassis_Replacement_Images > Connecting_the_DC_Power_supply.png" src="http://wiki.sonusnet.com/download/attachments/90031736/Connecting_the_DC_Power_supply.png?version=1&modificationDate=1428564569000&api=v2" data-image-src="/download/attachments/90031736/Connecting_the_DC_Power_supply.png?version=1&modificationDate=1428564569000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="90180351" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="Connecting_the_DC_Power_supply.png" data-base-url="http://wiki.sonusnet.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="90031736" data-linked-resource-container-version="5" data-location="SBC Core 5.0.x Documentation > _SBC_5000_Series_Chassis_Replacement_Images > Connecting_the_DC_Power_supply.png" data-image-height="417" data-image-width="366" data-mce-src="http://wiki.sonusnet.com/download/attachments/90031736/Connecting_the_DC_Power_supply.png?version=1&modificationDate=1428564569000&api=v2" width="350">

Install the DSP Cards

This is applicable for SBC 5x10 series. For more information on DSP card installation, refer to the sections SBC 5x10 DSP20 Module and SBC 5x10 DSP25 Module.

Firmware Configuration and Upgrade

The installation process is divided into following parts. New license, BMC, and BIOS must be already installed or upgraded.

• Assign BMC Address
• Verify the Platform Software on the New System
• Update the BMC Firmware
• Configure the MGMT IP addresses
• Update BIOS Firmware
• Check the Overall System Status

Assign BMC IP Address

Sonus provides the pre-configured IP address “169.254.77.1” to facilitate out of the box access to the BMC web interface. Configure your PC to access the default BMC address “169.254.77.1”. To access the BMC web application, connect the Field Service Port to the PC configured with the pre-configured IP address and type the IP address in a web browser.

For details, refer to the section Configuring BMC IP Address Via Serial Console or Configuring BMC for Remote Access.

Verify the Platform Software on the New System

Make sure you have access to the correct software code that the current active system is running.

Update the BMC Firmware

The BMC firmware is updated through the following steps:

1. Obtaining the BMC firmware image from the SalesForce customer portal and copying it to the local folder on the PC.
2. Upgrading the firmware

For details, refer to the section Upgrading SBC 5000 Series Firmware .

Configure the MGMT IP Addresses

The new does not have management IP addresses configured. To configure management IP address, refer to Configuring the Host Network Management Interface.

Update the BIOS Firmware

The SBC application must be upgraded before using the old or the new SSD. For upgrading SBC application, refer to Upgrading SBC Application Software.

Check the Overall System Status

The system status can be checked by using EMA GUI or by CLI commands.

Using EMA GUI

For detailed information, refer to All - System.

Using CLI

The following commands must be executed to check the system status:

% show table system serverStatus
% show table system syncStatus 

For details, refer to the section show table system.