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This is a best practice on how to enable, collect, and provide traces and logs from

Spacevars
0product
and from ASM.

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In the process of troubleshooting issues in your voice SONUS Sonus work, you may need to collect logs from SBC or from Application Solution Module (ASM) yourself, or you may be asked by SONUS Sonus TAC to do it. In most cases, when a CRM case is opened, SONUS Sonus TAC will request the relevant logs and configuration backup. In most cases, SONUS Sonus TAC engineers will need the following files as the minimum requirement to start their analysis:

  1. Spacevars
    0product
     configuration backup file
  2. WebUI log with following subsystems enabled:
    • Call Routing Service
    • Common Call Control
    • Media Stream Control Service
    • SIP Stack Service
    • ISDN Protocol
  3. Brief description of the scenario in question with the calling and called party numbers
  4. Peer IP addresses
  5. The Lync Server 2010 Log
  6. ASM (SBA) logs from ASM machine

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  1. Launch your preferred browser and log into WebUI
  2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane)
  3. Add the following subsystems with the log level of Debug as shown on following screenshot 



  4. Rotate the log as shown on the following screenshot:

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  1. Make sure to have a syslog server installed in your SONUSworkSonuswork; preferably Log Exchange (LX), which you can download from SONUS Sonus downloads.
  2. In the WebUI, click the Settings tab.
  3. In the left navigation pane, go to Logging Configuration > Remote Log Servers.
  4. Add Remote Log Server as show on the following screenshot (Log Destination is where the SONUS Sonus Log Exchange (LX) is installed)



  5. In the WebUI, click the Settings tab.
  6. In the left navigation pane, go to Logging Configuration > Subsystems and add the following subsystems as show on the following screenshot. 



  7. Launch the Log Exchange (LX) on the Syslog Server Machine
  8. Click Syslog Server
  9. Click Start Listening as shown on the following screenshot. 

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