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  1. Create the Lync Transformation Table.

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    Tranformation Table:
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    1Transformation Table - Is the Call to a Lync Device?

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  2. Create the Lync Transformation Table entry.
    This entry performs the AD lookup.

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    Tranformation
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    1Transformation Confirms Lync User

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  3. Create a Lync Action in the Action Configuration menu.

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    1Action Configuration

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    - Action, Route to Lync

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  4. Add an entry to the main Action Set.

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    1Add the Action Set Entry

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    - Calls to Lync

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Failover Functionality

From the Lync Route Table, it is possible to add additional Call Route Entries to provide additional call processing should Lync be down.

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  • Add an entry to the Lync Routing Table that points to Exchange.

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    1Lync Route Table Entry That Failsover to Exchange

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Failover to Mobile

Add an entry to the Lync Routing Table that points to the callee's mobile phone.

  1. Add a Transformation Table to call the mobile.

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    Tranformation Table:

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    1Transformation Table - Calls to Mobile

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  2. Add the Transformation Table entries.

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    1Find the Callee's Mobile Number

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  3. Add an entry to the Lync Call Route Table.

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    1Call Route Entry Sends Call to Mobile

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Summary

Your Lync Call Route Table should now have a route entry to send the call to the Lync server. If the Lync server is down, the call will be re-routed to Exchange to leave voicemail. If Exchange is offline, the calls will be forwarded to the callee's mobile number.

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1 Lync Call Route Table

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